Returns & Guarantees
Can I return a custom-made item?
In accordance with regulations, custom-made or personalized parts cannot be returned or exchanged, except in the case of a defect.
What should I do if my part has a defect?
We invite you to contact our customer service as soon as possible so that we can investigate the situation and assist you.
Are your creations guaranteed?
Yes, our creations benefit from the applicable legal guarantees.
How does a return process work when applicable?
Once the return is validated by our team, the logistical arrangements will be communicated to you to ensure appropriate handling.
When will I receive my refund?
The refund will be issued after validation and receipt of the returned item in accordance with applicable bank processing times.
