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Terms and Conditions

These conditions of sale are concluded between:

On the one hand, great opportunities lie in 

The company BERENGERE LEROY, SAS with capital of €1, registered in the TARASCON trade and companies register under number 000 000,00 798, whose head office is located at 319 avenue Albert Schweitzer – 091 ST REMY DE PROVENCE and having VAT number FR3 (hereinafter referred to as “BERENGERE LEROY”) 

ET 

On the other hand, 

Any natural or legal person, of legal age or holder of parental authorization and possessing full legal capacity to contract, wishing to make a purchase via the website berengereleroy.fr (hereinafter referred to as the “Site”), and acting for purposes not entering in the context of his commercial, industrial, artisanal, liberal or agricultural activity (hereinafter referred to as the “Consumer”).

OU

Any legal or natural person, of legal age or holder of parental authorization and possessing full legal capacity to contract, wishing to make a purchase via the website berengereleroy.fr, and acting for purposes incoming within the framework of his commercial, industrial, artisanal, liberal or agricultural activity (hereinafter referred to as the “Professional”).

Hereinafter the Consumer and the Professional jointly referred to as the “Clients”, and the Clients and BERENGERE LEROY jointly referred to as the “Parties”. 

Article 1: Object

These conditions of sale aim to define the contractual relations between the Parties and the conditions applicable to any purchase made remotely and electronically via the Site, whether the Customer is a Professional or a Consumer.

The acquisition of a good or service through the Site implies unreserved acceptance by Customers of these conditions of sale.

These conditions of sale will prevail over any other general or specific conditions not expressly approved by the Parties.

They are available on the Site and sent to Customers with the order confirmation.

BERENGERE LEROY reserves the right to modify, at any time and without notice, its conditions of sale in order to take into account any legal, jurisprudential and/or technical developments. In this case, the new conditions of sale will then be provided to the Customer when placing new orders, and made available on the Site.

The applicable conditions of sale will be those in force on the date of the order by the buyer, and provided to the Customer.

BERENGERE LEROY reserves the right to refuse any order in the event of non-compliance with the conditions of sale by Customers. 

Article 2: Characteristics of the goods and services offered

The products and services sold by BERENGERE LEROY comply with current French regulations. 

Each product and service is presented on the Site and accompanied by a description.

They are sold while stocks last. 

Despite all the precautions taken by BERENGERE LEROY, a product or service ordered may not be available. In such a case, BERENGERE LEROY undertakes to inform the Customer as soon as possible and to reimburse the entire amount paid within thirty (30) calendar days following payment of the order, using the same means of payment. payment than that previously used by the Customer during the initial order.

BERENGERE LEROY may offer the Customer a product or service of a quality and price equivalent to the unavailable product or service ordered, which the Customer is free to accept or refuse. In the event of acceptance of said substitute Product, the return costs resulting from the possible exercise of the Customer's right of withdrawal provided for in Article 11 of the Contract will be the exclusive responsibility of BERENGERE LEROY. 

If stocks are exhausted, BERENGERE LEROY will endeavor to indicate this on the Site and make it impossible to Order the Product concerned.

Article 3: Orders

After having read the products and services offered by BERENGERE LEROY on the Site and having, where applicable, contacted BERENGERE LEROY, the Customer is invited to add one or more products or services to their virtual basket.

The Customer therefore declares to have obtained from BERENGERE LEROY, prior to ordering, all the information on the products and services, as well as the delivery terms. 

The Customer who wishes to purchase a product or service must:

  • complete the identification form on which they will indicate all the requested contact details or give their customer number if they have one
  • complete the online order form giving all the references of the products or services chosen
  • validate your order after checking it
  • confirm your order and payment
  • make payment under the conditions provided

The order is only validated by BERENGERE LEROY after unreserved acceptance of these conditions of sale, verification and confirmation of the validity of the payment, and sending to the Customer confirmation of acceptance of the order. 

In any case, confirmation of the order by the Customer entails acceptance of these conditions of sale, recognition of having perfect knowledge of them and the waiver of taking advantage of its own conditions of purchase or other conditions.

Any order implies a prior payment obligation by the Customer. 

BERENGERE LEROY sends the Customer, by email, confirmation of acceptance of the order including: 

  • A summary of the products and services ordered and their references; 
  • The price including tax of the products and services ordered;
  • The quantity of products and services ordered;
  • The date of the order;
  • Product delivery costs; 
  • The estimated time for delivery of products or execution of services;
  • The payment method chosen by the Customer; 

BERENGERE LEROY will also send the Customer an invoice by email to the address provided when ordering. The Customer is advised to save or print his invoice and keep it.

The Customer must verify as soon as possible the content of the conformation of acceptance of the order and immediately notify BERENGERE LEROY of any errors or omissions. The absence of a response to confirmation of acceptance of the order constitutes express acceptance of it and its terms by the Customer.

In the event that the Customer does not receive any email following their Order, they are invited to contact BERENGERE LEROY by email at the address [email protected].

The Customer undertakes to provide accurate information. 

The provision of false information makes it impossible for BERENGERE LEROY to perform its obligations.

BERENGERE LEROY cannot under any circumstances be held responsible in the event of an entry error attributable to the Customer and not allowing the delivery of the products or the execution of the services.

The online provision of the bank card number or other banking information and the validation of the order and its payment will constitute proof of the entirety of the said order and will constitute payment of the sums incurred by the order. 

BERENGERE LEROY reserves the right to refuse any order in the event of:

  • Existing or past dispute with the Client; 
  • Total or partial non-payment of a previous order by the Customer;
  • Refusal of payment authorization by banking organizations or payment service providers;
  • Abnormally high quantity of products or services for the Consumer. 

BERENGERE LEROY undertakes to honor confirmed orders, within the limits of available product stocks.

Article 4: Prices

The prices of the products and services appearing on the Site are prices including tax in euros taking into account the French VAT applicable on the day of the order, excluding delivery and transport costs which are notified to the Customer when the order is taken.

Any change in the VAT rate may be reflected in the price of the products or services.

BERENGERE LEROY reserves the right to modify its prices at any time, it being understood, however, that the price appearing on the Site on the day of the order will be the only one applicable to the Customer.

No reimbursement of any possible price difference between the time the order was registered and a subsequent price reduction will be granted by BERENGERE LEROY.

The same applies to any possible price difference between the products and services presented in the catalogs – or other media – and those presented on the Site.

Any additional shipping costs due to an incorrect delivery address or recipient are the responsibility of the Customer.

In the event that an abnormally low price is indicated on the Site due to a technical or human error, BERENGERE LEROY reserves the right to ask the Customer to supplement the price already paid or to allow him to cancel your order by reimbursing the entire amount already paid.

Article 5: Customs duties, fees and import taxes

With regard to products shipped to the Overseas Territories, the Tombs and countries outside the European Union, customs duties, fees or local import taxes may be required by the tax or customs services. 

Their payment remains in all cases the exclusive responsibility of the Customer and must be paid by the Customer directly to the carrier. This also applies to all orders to the United Kingdom.

Article 6: Payment

The price is payable when ordering, exclusively by credit card (CB, Visa and MasterCard). 

Depending on the date of the order, a request to debit the bank account will be sent within three (3) days to the Customer's bank. The order will be considered final after agreement with the payment center.

In any case, the online provision of the bank card number and the validation of the order and its payment will constitute proof of the entirety of the said order, and will constitute due payment of the sums incurred by the order. 

Payments will be made through the secure CM-CIC p@iement system which uses the SSL protocol (Secure Socket Layer) so that the information transmitted is encrypted by software and no third party can read it during transport on the network.

It is up to the buyer to save and print their payment slip if they wish to retain the details of the banking transaction relating to the transaction.

In the event of fraudulent use of his bank card or banking information, the Customer is invited, as soon as this use is noted, to contact BERENGERE LEROY customer service by email at the email address [email protected]

Article 7: Delivery

Delivery costs are specified on the Site and indicated in euros including tax, in particular when validating the virtual basket by the Customer. 

They are the responsibility of the Customer who must accept them when validating the order.

These costs may vary depending on the weight, volume, nature of the order, as well as the carrier chosen, the delivery method and the delivery location. 

Any order shipment will be notified by BERENGERE LEROY to the Customer by sending an e-mail allowing, if necessary, the delivery to be followed. Delivery will be deemed to have been made when the Customer or a third party designated by him, and other than the carrier offered by BERENGERE LEROY, takes physical possession of the Product.

Partial deliveries are permitted and are considered individual deliveries. The Customer will be informed by email. Additional costs incurred by splitting a delivery are not invoiced to the customer.

Each product or service sheet on the Site shows the delivery time in mainland France.

Four (4) to five (5) days should be added for other European countries and approximately ten (10) days for the French Overseas Territories and the rest of the world. These deadlines apply to capital cities. For more remote locations it is safer to allow a few more days.

These deadlines being indicative, they could be extended up to a maximum of thirty (30) days from confirmation of the order by BERENGERE LEROY. 

In the event of a delivery delay of more than thirty (30) days, and except in cases of force majeure, the Customer may cancel his order, by registered letter with acknowledgment of receipt or by writing on another durable medium addressed to BERENGERE LEROY if, after having ordered BERENGERE LEROY, according to the same terms, to make the delivery or provide the service within a reasonable additional period, BERENGERE LEROY has not complied within this period. Under no circumstances can a possible delay entitle the buyer to claim damages.

In such a case, the order will be considered canceled upon receipt by BERENGERE LEROY of the letter or writing informing it of this cancellation, unless BERENGERE LEROY has complied in the meantime.

(In the event of cancellation of an order in the aforementioned forms, BERENGERE LEROY will reimburse the Customer for all sums paid, no later than fourteen (14) days following the date of cancellation.

Orders and all services are only executed by BERENGERE LEROY in the absence of arrears from other contracts. Payments are first deducted from debts, interest and fees still due, in the order of the due date.

Article 8: Reception

Deliveries are made to the address indicated by the Customer in the order form, against signature, this being proof of good receipt of the products by the Customer.

Concerning the Consumer, the transfer of risks and responsibility relating to the products takes place upon receipt of the Products by the Consumer, 

Concerning the Professional, the transfer of risks and responsibility relating to the products takes place Ex Works / ex factory (EXW). 

In the event of damage during transport, the Customer's reasoned protest must be made by registered mail with acknowledgment of receipt to the carrier within three (3) days of delivery. The Customer must also inform BERENGERE LEROY by providing any useful evidence.

Any order received against signature by the Customer will be considered to be compliant, complete and in perfect condition at the time of delivery in the absence of such a report.

It is expressly specified that the Professional must carefully ensure the conformity of the products and the absence of any defects during the delivery of the products since the latter has no guarantee provided for in Article 10 hereof.

Furthermore, the Customer must ensure before any order that the product ordered can be transported without difficulty to their home, in particular because of its weight and volume. The Customer must in particular ensure that the product can pass through doors and use any corridors. 

As delivery through the window is not guaranteed, if the ordered product does not come through the door, the costs of additional means or repeat delivery will be the responsibility of the customer.

Deliveries of furniture (seats, benches, sofas and similar) to floors requiring a mechanical lifting device are exclusively the responsibility of the buyer.

The impossibility of delivering the ordered product due to access conditions to the Customer's home will not engage the responsibility of BERENGERE LEROY.

Article 9: Complaints 

The seller is responsible for communicating the essential characteristics of the products to the customer. 

The photographs on the Site are as faithful as possible but cannot always ensure perfect similarity with the exact shade of color of the product offered. It is emphasized that computer screens may have significant differences in color rendering.

If the customer wishes to check the precise shade of the color, he is advised to order a sample, under the conditions of Article 10, or to switch his choice to another product if the sample is not available. 

The constraints of artisanal production mean that there may be color variations between different dye baths or manufacturing batches.

Differences in quality, color, width, weight, trim, design or irregularity which are usual in commerce, negligible or inevitable in artisanal production (tolerance of 10%) will not be considered as substantial defect / hidden defect / non-conformity. in accordance with practices in the field. 

Depending on the ambient humidity and in the event of cleaning, variations in width and length, particularly for curtains, are considered normal.

Furthermore, no complaint can be received concerning a difference in color shade between several batches or manufacturing baths, if the Customer has placed several separate orders.

Article 10: Samples 

The site offers sample orders for the majority of its fabrics, for a value that is lower than the actual value of the service. 

The number of samples is limited to ten (10) samples per order. 

The seller reserves the right to consider any order exceeding twelve (12) samples over a period of thirty (30) consecutive days as abusive and not to act on it. The abusive order will be canceled and any amount already paid will be refunded to the customer.

Article 11: Right of withdrawal

The Consumer has a period of fourteen (14) days to exercise his legal right of withdrawal from receipt of the products, without having to justify his decision.  

In the case of an order for several products delivered separately or for a product delivered in several batches or pieces, this period expires on the day of taking possession of the last product / batch / piece. 

In the case of an order for the provision of a service, the period begins from acceptance of the offer. 

The day on which the order is concluded or the day of receipt of the Product is not counted in this period. If the deadline expires on a Saturday, Sunday or public or non-working holiday, it is extended until the first following working day.

The exercise of the right of return is excluded for the following products or services:

  • services whose execution began with your authorization (products manufactured on demand)
  • products made according to the Consumer's specifications or clearly personalized (in particular, and without this list being exhaustive, personalized furniture with a fabric of your choice, rugs made to your measurements, curtains made to your measurements, fabrics cut to your measurements, rods cut to your measurements, sofas subject to limited editions, sofas subject to privilege offers).
  • In the event that the products do not pass through the access points to the customer's interior (stairwell, building door, front door, etc.), particularly in the case of sofas

To exercise his right of withdrawal, the Consumer is invited, before the expiry of the aforementioned period, to notify his decision of withdrawal to BERENGERE LEROY by means of an unambiguous declaration, using where applicable the standard form provided for in the end of the Contract. 

BERENGERE LEROY will send the Consumer a return slip allowing the return of the Products concerned to the following address: 3 avenue Albert Schweitzer – 13210 ST REMY DE PROVENCE.

The return of the Products must be made by the Consumer without undue delay and no later than fourteen (14) days after having communicated to BERENGERE LEROY their decision to withdraw. This deadline is deemed to be respected if the goods are returned before the expiration of this period. The costs and risks linked to the return are the sole responsibility of the Consumer.

The products must be returned in their original packaging, in perfect condition for resale, accompanied by all their accessories, the purchase invoice and the return slip issued by BERENGERE LEROY. 

In the event of withdrawal, BERENGERE LEROY will reimburse all payments received, including delivery costs, with the exception of additional costs arising from the fact that the Consumer has chosen a delivery method other than the less expensive method offered by BERENGERE LEROY, without undue delay and no later than fourteen (14) days from the day on which BERENGERE LEROY was informed of the withdrawal decision.

The Consumer will bear the costs of returning the Products if these Products are shipped from a country outside the European Union.

BERENGERE LEROY reserves the right to defer reimbursement until receipt of the product concerned or until the Consumer has provided proof of shipment of said product, the date chosen being that of the first of these events.

The same means of payment as that used when ordering will be used, unless the Consumer expressly agrees to a different means. 

The liability of the Consumer who exercises his right of withdrawal may be incurred with regard to the depreciation of the good concerned resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this good, in particular if the products have been cut or made by the buyer, even partially.

Finally, exceptionally, provided that it is justified and informed in advance, BERENGERE LEROY reserves the right to invoice the Consumer for compensation proportional to the management costs made necessary to deal with the abusive or bad faith exercise of the right of withdrawal after having given him formal notice to present, within eight (8) days, his observations on the grievance with which he is accused and in the event that the latter does not provide a satisfactory response.

Article 12: Legal guarantees

This article applies exclusively to the Consumer, the Professional cannot in any way exercise these guarantees since he has the technical skills necessary to detect defects affecting the products during their delivery, or the services during their execution. 

The products are subject to the legal guarantee of conformity enshrined in article L217-4 of the Consumer Code which provides that “ The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. »

Action resulting from lack of conformity is prescribed within two (2) years from delivery of the product. Defects in conformity which appear within a period of twenty-four (24) months from delivery of the product are presumed to exist at the time of delivery, unless proven otherwise.

The Consumer can choose between repair or replacement of the product. However, BERENGERE LEROY may not proceed according to the Consumer's choice if this choice results in a clearly disproportionate cost compared to the other method, taking into account the value of the product or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the Consumer. 

If repair and replacement of the product is impossible, the Consumer can return the product and have the price refunded or keep the good and have part of the price refunded. 

The resolution of the sale cannot however be pronounced if the lack of conformity is minor.

The products sold are also subject to the guarantee against hidden defects enshrined in article 1641 of the Civil Code which provides that “ The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not have used it. would have given a lower price, if he had known them ».

Action resulting from hidden defects must be brought within two (2) years from the discovery of the defect. 

The Consumer can choose to return the product or have the price refunded, or to keep the product and have part of the price returned, as will be arbitrated by experts if necessary. 

In the event of non-compliance or hidden defect in the product, the Consumer is required to send his complaint to BERENGERE LEROY. 

All complaints for lack of conformity or warranty action for hidden defects must be sent by post or e-mail to BERENGERE LEROY. No packages should be returned until your complaint has been registered and return instructions have been sent.

The products must, if possible, be returned in their original packaging to the following address: 3 avenue Albert Schweitzer – 13210 ST REMY DE PROVENCE.

Depending on the evidence provided by the Consumer to BERENGERE LEROY as part of the exercise of one of these guarantees, BERENGERE LEROY may issue a prepaid voucher which will allow the Consumer to return the Product without having to bear the costs.

The exercise of these guarantees takes place without any cost for the Consumer, provided however that the latter is justified in requesting the benefit of these guarantees. 

In the event that BERENGERE LEROY notices abusive or bad faith use of the legal guarantee of conformity or hidden defects, BERENGERE LEROY reserves the right to give formal notice to the Consumer to present, within eight (8) days , his observations on the alleged complaint. 

In the absence of a response or in the absence of a satisfactory response, BERENGERE LEROY reserves the right to invoice the Consumer for compensation proportional to the management costs made necessary to process an abusive or bad faith request.

Article 13: Liability

BERENGERE LEROY, in the online sales process on the Site, is only bound by an obligation of means; its liability cannot be incurred for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other involuntary problems and more generally for any indirect damage caused by its act or the products or services or damages of any kind resulting from the unavailability of the Site.

BERENGERE LEROY may only be held liable for direct, proven damage attributable to a fault on the part of BERENGERE LEROY.

Concerning the contractual relationship with the Professional, if the liability of BERENGERE LEROY were to be engaged, for whatever reason, it is expressly agreed that the amount of damages and interest and any compensation owed by BERENGERE LEROY to the Professional, for all causes combined, will be strictly limited and may not exceed the sums actually paid by the Professional in return for the supply of the product or service which is directly at the origin of the damage.

Article 14: Force Majeure

BERENGERE LEROY is exempt from any liability for any failure to fulfill its contractual obligations in the event of force majeure or a fortuitous event. Force majeure is any event occurring independently of BERENGERE LEROY and the Client which has the consequence of partially or totally preventing the execution of contractual obligations. Are considered as cases of force majeure or fortuitous events, in addition to those usually retained by case law, total or partial strikes, internal or external to BERENGERE LEROY, lock-outs, epidemics, earthquake, fire, storm, flood, damage to water, blocking of means of transport or supply, governmental or legal restrictions, blocking of electronic communications.

Article 15: Intellectual Property

BERENGERE LEROY is the exclusive owner of the intellectual property rights – regularly filed by the Bouchara law firm specializing in intellectual property law: www.cabinetbouchara.com – on the products and services offered on the Site or in physical stores, on the brands, service marks, shape marks, designs and copyrights associated with the products and services, on the Site and all its elements, in particular on the visual and graphic identity, on its design, on its ergonomics, its functionalities, on the software, texts, animated or still images, sounds, know-how, drawings, graphics and on the names, acronyms, logos, or other signs which could be used, produced or used by BERENGERE LEROY unless otherwise stated on the Site.

It is prohibited to use brands, images, designs or any other element over which BERENGERE LEROY holds intellectual property rights.

In addition, the intellectual property rights to the documents contained on the Site and each of the elements created for this Site are the exclusive property of BERENGERE LEROY, the latter not granting any license or any right other than that of consulting the Site. The reproduction of any page or content of the said Site is subject to prior written authorization from BERENGERE LEROY except in the case of private copying.

The reproduction of all documents published on the Site is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited.

It is also prohibited to copy, modify, create a derivative work, reverse design or assembly or otherwise attempt to discover the source code (except as permitted by law), sell, assign, under -license or transfer in any way any rights relating to the Site.

It is also prohibited to modify the Site or to use modified versions of the Site and in particular (without this list being exhaustive) with a view to obtaining unauthorized access to the service and to access the Site by any means other than through the interface which is provided by BERENGERE LEROY for this purpose.

The Site as well as any software necessarily used in connection with it may contain confidential information protected by the intellectual property rights in force or any other law.

The Customer expressly acknowledges that any violation of this clause is likely to cause financial damage to BERENGERE LEROY for which he may request compensation.

Article 16: Protection of personal data

The execution of these general conditions, and in particular the management of orders on the Site and the delivery of products, requires the processing of personal data relating to the Customer by BERENGERE LEROY. 

The data is processed by BERENGERE LEROY in accordance with the regulations in force and the BERENGERE LEROY Privacy Policy accessible at the following address: https://berengereleroy.fr/confidentialite/

Article 17: Archiving – Proof

Contracts concluded on the Site (data relating to the order and General Terms and Conditions in force on the day of your order) are archived for a period of ten (10) years. 

The Customer can access archived contracts by making a request to BERENGERE LEROY by e-mail or by post.

BERENGERE LEROY's computerized registers constitute a reliable and durable support constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. They will be considered by the parties as proof of communications, T&Cs, orders, payments and transactions between the parties.

Article 18: Retention of Title

BERENGERE LEROY reserves ownership of the products until full payment of their price in principal and interest, and all debts already due or to be owed by the Customer to BERENGERE LEROY. 

In the absence of payment on the agreed due date, BERENGERE LEROY may take back the goods, after summons and expiration of an appropriate notice period, and the sale will be automatically canceled if BERENGERE LEROY sees fit.

Until full payment of the price, the Customer will therefore refrain from granting a pledge or pledge on the products subject to retention of title or from using them as a guarantee and must individualize the products coming from BERENGERE LEROY.

These conditions do not prevent the transfer 

  • To the Consumer, upon delivery of the Product, the risks of loss and deterioration of the Products subject to retention of title, as well as liability for any damage or harm that they could cause;
  • To the Professional, as soon as the products leave the BERENGERE LEROY factory, the risks of loss and deterioration of the Products subject to retention of title, as well as liability for any damage or harm that they could cause.

Article 19: Completeness

The Parties acknowledge that these conditions of sale constitute the entire agreement concluded between them and supersede any previous offer, provision or agreement, written or oral.

The titles of the Articles of these conditions of sale have been inserted for the convenience of the Customer and in no way with the aim of restricting or modifying any of the terms or stipulations herein.

Article 20: Nullity

If any of the stipulations of these conditions of sale prove to be void with regard to a rule of law in force or a judicial decision that has become final, it will then be deemed unwritten, without however resulting in the nullity of these conditions. conditions of sale nor alter the validity of its other provisions.

Article 21: Applicable law and competent jurisdiction

These conditions are entirely subject to French law. 

The language of this contract is French. 

The Professional expressly excludes the provisions of the Vienna Convention on the International Sale of Goods. 

In the event of a dispute relating to an order, the Customer must contact BERENGERE LEROY as a priority, in order to find an amicable solution, by mail to the address [email protected] or by post to the address 3 avenue Albert Schweitzer – 13210 ST REMY DE PROVENCE – FRANCE. 

In any event, the Parties undertake to collaborate in perfect good faith, particularly in seeking an amicable resolution to their dispute.

In the event of failure of the complaint request to BERENGERE LEROY or in the absence of a response within two (2) months, the Consumer may submit the dispute between him and BERENGERE LEROY to the BERENGERE consumer mediator LEROY (XXX) who will attempt, in complete independence and impartiality, to bring the Parties together with a view to reaching a solution.

The Consumer benefits from a complaint form on the mediator's website (XXX) in order to submit his or her request for mediation.

The Consumer can also, if he wishes and independently of any other procedure for resolving his dispute with BERENGERE LEROY, use the online dispute resolution platform offered by the European Union: https://ec.europa.eu /consumers/odr/main/index.cfm?event=main.home.chooseLanguage.   

The Parties remain free to accept or refuse recourse to the settlement of a dispute through mediation as well as to accept or refuse the solution proposed by the mediator.

It is expressly reminded that requests for amicable settlement do not suspend the time limits open for bringing legal action.

In the absence of an amicable agreement, the competent court to resolve the conflict between BERENGERE LEROY and the Consumer is that of the defendant's place of residence or that of the place of actual delivery of the products/performance of the services.

The competent court to resolve the conflict between BERENGERE LEROY and the Professional is the Tarascon commercial court. 

WITHDRAWAL FORM

(Please complete and return this form if you wish to withdraw)

To the attention of

BERENGER LEROY 

3 avenue Albert Schweitzer – 13210 ST REMY DE PROVENCE – FRANCE 

Such. : +33 (0)4 67 57 11 84 (free call)

E-mail : [email protected]

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the Contract relating to the sale of the good(s) (*) below:

Order number :


Ordered on:

Received on:

Name of consumer(s):


Address of the consumer(s):

If your request only concerns part of your Order, please specify the Product(s) subject to your withdrawal and their quantity:

Date:

Signature :

 (*) Delete the useless mention